Box Office

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Covid-19  -  Updated 5th Aug 2021

The virus outbreak has caused us to introduce many changes at the Phoenix that affect everything from how you buy tickets to what happens when you travel here and see your show.

How Do I Buy Tickets?
Our box office is currently closed as all commercial activities have been suspended until we are allowed to reopen All ticket sales from the box office have also been suspended. We regret that there are no staff availble to help with enquiries at this time.

Can I Choose My Seat?
At the moment we are changing all shows to being unallocated seating initially. This allows us to maintain the safety and security of all segments of our audience members who attend. Closer to the date a seating plan will be created that allows the appropriate social distancing at that time to be maintained. When you purchase your tickets we will contact you to check how many people are in your party and what seating requirements you may have.

What if I’m Unable to attend?
We will offer exchanges and credits at all times so that you can have the confidence that you will never lose the money you have paid for your tickets. 

If we are forced to cancel a show then we will offer an exchange, credit or you may decide to donate a partial or full amount of your ticket money to help support us. As shows book with us we now aim to offer them a second reserve date so if their is any disruption to the programme we can offer an alternative date as soon as posible.  

What is being done in the venue to keep people safe?
We have introduced several enhanced protocols and procedures you will notice during your visit.

• We will endeavour to keep queues as short as possible
• We are promoting a one-way experience that reinforces social distancing guidelines
• We are frequently cleaning and disinfecting throughout the building.
• Additional hand sanitiser dispensers are placed at key points throughout site
• Additional signage to promote hand washing and best hygiene practices has been
posted throughout the building.
• Additional training and PPE have been provided for all employees.
• Our staff are here to assist you with a safe journey through the venue.

What can I do to help promote a healthy environment?
We are doing all we can to promote a healthy environment, and in doing so, we also rely on you to keep recommended self-care in mind for your safety and the safety of others.
Throughout your experience, please be mindful of current Government and HSE guidelines as well as public health recommendations:

• If you or a member of your party has a temperature or is feeling unwell, please visit us another time. 
• Wash your hands often, using soap and water, for a minimum of 20 seconds.
• Help us promote social distancing by remaining at least two meters away from others who are not part of your party and do not shake hands or hug.
• Please keep your party together (especially if there are children in your group) to
help maintain social distancing with other audience members.
• If you must cough or sneeze, please do so into your elbow, not into your hand or into the air

By Road

The Castleford Phoenix Theatre is part of the Airedale Academy Campus on Crewe Road. We have nearby exits for both the M62 (at Junction 32) and the A1.

Approximate travelling times from local cities:
Wakefield Centre - 25 mins
Leeds Centre - 25 mins
Bradford Centre - 37 mins
Sheffield Centre - 1 hour

For people using Satellite Navigation please use WF10 3JT or the street name - CREWE ROAD

Parking Information

The Phoenix has secure on site parking, shared with the rest of the Academy Campus.

Additional car parking is available in the Overspill Car Park located further down Crewe Road using the lower entrance.
Please do not park on the nearby roads and cause obstructions.

By Public Transport

Rail Links
Castleford interchange and Glass Houghton station are both within ten minutes of the Phoenix

Bus Links
Within 300 metres are bus stops directly accessible from:
Castleford Centre - 156, 159, 499, 500
Wakefield City Centre - 125, 183, 184, 185, 188
Knottingley - 188
Pontefract - 125, 184, 185

For general bus and rail enquiries, please call metroline on 0113 2457676, email - or


If you are wanting to book accommodation we have some excellent hotels and B&B's in the area.
These include a nearby TRAVELODGE or if you are wanting to stay in the Leeds area then visit LEEDS TRAVELODGE'S.

Click here to receive a 5% discount on your stay. 


'fab...friendly staff...great seating...'


Pre purchased tickets can be either downloaded via a link or collected from the Box Office when you arrive. Please select your preferred choice when buying the tickets.
E-tickets can either be printed or shown on your device at the box office on arrival.

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Dress Code

The Castleford Phoenix Theatre has no set dress code however individual events or performances may have their own dress code which will be noted in the event description.
For  suitable shows fancy dress in the style of the show is encouraged.

Cameras and recording

Cameras and recording equipment are not permitted in the auditorium without the express permission of the Theatre Manager.
All mobile phones should be switched off prior to entering the auditorium. Where such shows do allow and encourage either video and/or photography their will be a notification,

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Airedale Academy and Castleford Phoenix Theatre use a controlled CCTV system for security and operational purposes. This includes the exterior car parks, foyer, corridors and theatre auditorium. 


Children under the age of 14 must be accompanied by an adult at all times and must hold a valid ticket for the event. Children will only be admitted if the content of the event is deemed suitable, otherwise a warning will be issued. Please ensure there is an adult with a child at all times and that their behaviour is supervised.

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Once the performance has started any latecomers will be admitted at the discretion of the Front of House Manager and will not be seated until a suitable break in the performance. Performances start at the advertised time on the ticket. Please allow time travel and parking. Especially at busy performances.


Please notify the box office directly when booking if you require a wheelchair space. Access dogs are allowed inside the auditorium.
Concessions for disabled customers and their essential carers may be available depending on the production. Please ask at the box office at the time of booking.
The Phoenix is all on one level. Access is via the theatre foyer, The auditorium is raked but we have two areas designated for Wheelchair use at most performances. Please contact the box office at the earliest opportunity if you require this facility or have any other special needs.

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You can also visit our Frequently Asked Questions page if there is something specific you want to know.