Box Office
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Privacy

Privacy Statement
The Castleford Phoenix Theatre is owned and operated by Airedale Academy, part of the Northern Ambition Academies Trust. When you use our services, you trust us with your information. This privacy statement helps you to understand what data we collect, why we collect it and what we do with it. Airedale Academy acts as the data controller for the Castleford Phoenix Theatre.
We collect the following types of data:
Ticketing Event Data
Whenever you purchase tickets, products or memberships through our box office your name, email, phone number and address will be stored by our box office partner, Ticketsolve. Where customers have consented to joining our electronic marketing and publicity service we will share the neccessary data with our email partner, Mailchimp.
Transactional Data
When you book tickets at the box office using a payment card, (credit/debit) data is shared with Global Payments (Formerly Realex) our payment gateway and Ticketsolve, our box office partner. If you pay using any other method data is shared only with Ticketsolve. This is on order to process the transaction.
Ticketsolve acts as a data processor on behalf of Airedale Academy (data controller)
The Castleford Phoenix Theatre, Airedale Academy, Ticketsolve and Global Payments have implemented appropriate measures to protect against accidental loss, destruction, damage, alteration and disclosure of your data.

For more information , please see our partners privacy statements here:

Mailchimp Privacy Notice
Ticketsolve Privacy Notice
Global Payments

Website Cookies
When someone visits our website (www.castlefordphoenixtheatre.co.uk) we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time on pages in order to help inform a better web experience for our customers.

Type Of Cookie

Privacy Statement The Castleford Phoenix Theatre is owned and operated by Airedale Academy, part of the Northern Ambition Academies Trust. When you use our services, you trust us with your information. This privacy statement helps you to understand what data we collect, why we collect it and what we do with it. Airedale Academy acts as the data controller for the Castleford Phoenix Theatre. We collect the following types of data: Ticketing Event Data Whenever you purchase tickets, products or memberships through our box office your name, email, phone number and address will be stored by our box office partner, Ticketsolve. Where customers have consented to joining our electronic marketing and publicity service we will share the neccessary data with our email partner, Mailchimp. Transactional Data When you book tickets at the box office using a payment card, (credit/debit) data is shared with Global Payments (Formerly Realex) our payment gateway and Ticketsolve, our box office partner. If you pay using any other method data is shared only with Ticketsolve. This is on order to process the transaction. Ticketsolve acts as a data processor on behalf of Airedale Academy (data controller) The Castleford Phoenix Theatre, Airedale Academy, Ticketsolve and Global Payments have implemented appropriate measures to protect against accidental loss, destruction, damage, alteration and disclosure of your data. For more information , please see our partners privacy statements here: Mailchimp Privacy Notice Ticketsolve Privacy Notice Global Payments Website Cookies When someone visits our website (www.castlefordphoenixtheatre.co.uk) we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time on pages in order to help inform a better web experience for our customers.

Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in the disabling of certain functionality and features of our website.

Aggregated Data
We also collect, use and share “Aggregated Data” such as statistical or demographic data. Aggregated data is derived from your personal data, but once in aggregated form it is not considered personal data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity.

Mailing Lists
Email
When you sign up to our mailing list, either at the time of booking or separately through the sign up form on our website, we collect personal information. We use that information for a couple of reasons: to mail you our weekly, monthly or seasonal brochure; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing boxoffice@castlefordphoenixtheatre.co.uk

Record retention periods

Category Retention Period
CUSTOMER DATA
Customer data on Ticketsolve Removed after 5 years of inactivity
Customer data on Mailchimp Removed after 1 year of inactivity
HEALTH AND SAFETY RECORDS
Accident/Incident Report Forms 3 years from the date of the last entry or if involving a minor, until that person reaches the age of 21.

Data Breaches
Airedale Academy has undertaken appropriate measures to ensure the security of data and staff with access to personal data have received training on best practice surrounding it’s use. Should a suspected data breach occur, it will be reported to the Information Commissioners Office (ICO) within the specified timescales.

Changes to Our Privacy Policy
We may review and update this policy from time to time. This version was adopted on 19/05/2018.
This privacy statement covers websites owned and controlled by Castleford Phoenix Theatre and Airedale Academy. Links to other websites and any information collected by these sites are not covered by this privacy statement. We would encourage you to re-read our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Please submit your request in writing to our Data Protection Officer: Castleford Phoenix Theatre, Crewe Road, Castleford, WF10 3JU or nmyers@airedaleacademy.com

Privacy Disclaimer
The Castleford Phoenix Theatre is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site. The materials on this site comprise the view of Castleford Phoenix Theatre. This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked site. Castleford Phoenix Theatre is not responsible for the content of any linked site or any further links in a linked site. The links are provided to assist visitors to Castleford Phoenix Theatre’s website and the inclusion of a link does not imply that Castleford Phoenix Theatre endorses or has approved the linked site in any way.

Data Protection Policy
For full details of Airedale Acadey's Data Protection Policy, please click here.