Dress Code: The Castleford Phoenix Theatre has no set dress code however individual events/performances may have their own dress code which will be noted in the event description.
Cameras and recording: Cameras and recording equipment are not permitted in the auditorium without the express permission of the Theatre Manager. All mobile phones should be switched off prior to entering the auditorium.
Children: Children under the age of 14 must be accompanied by an adult at all times and must hold a valid ticket for the event. Children will only be admitted if the content of the event is deemed suitable, otherwise a warning will be issued.
CCTV: Airedale Academy and Castleford Phoenix Theatre use a controlled CCTV system for security and operational purposes. This includes the exterior car parks, foyer, corridors and theatre auditorium.
Latecomers: Once the performance has started latecomers will be admitted at the discretion of the Front of House Manager and will not be seated until a suitable break in the performance
Access: Please notify the box office directly when booking if you require a wheelchair space. Access dogs are allowed inside the auditorium.
Concessions for disabled customers and their essential carers may be available depending on the production. Please en quire at the box office at the time of booking.
The Phoenix is all on one level. Access is via the theatre foyer, The auditorium is raked but we have two areas on Row A designated for Wheelchair use. Please contact the box office at the earliest opportunity if you require this facility or have any other special needs.